We want every pet parent to shop with confidence. Read our simple, transparent policy on returns, exchanges, and refunds for all Pet Parivaar products.
At Pet Parivaar, your pet's health and your satisfaction are our top priorities. We accept returns for defective products only and offer exchanges to ensure you get the right product for your furry family member.
📌 Quick Summary:
✅ Returns accepted for defective/damaged products only
✅ Exchanges accepted for eligible products
✅ Applicable within India only
✅ Report within 48 hours of delivery
We accept returns only for defective or damaged products. If you receive a product that is damaged during shipping, has a manufacturing defect, is expired, or is significantly different from what was ordered, you are eligible for a return.
The following items cannot be returned:
❌ Products that are not defective or damaged (change of mind)
❌ Opened pet food, treats, or supplements (hygiene reasons)
❌ Prescription medicines once dispensed
❌ Grooming tools or accessories that have been used
❌ Products without original packaging, labels, or tags
❌ Customized or personalized products
❌ Products purchased on clearance or marked as "final sale"
We gladly accept exchanges for eligible products. If you'd like a different size, variant, or flavour of the same product, we'll arrange the exchange at no extra cost (subject to availability and price difference).
💡 Tip: Not sure which product is right for your pet? Consult our veterinarians through the Vet Consult feature before purchasing — it's the best way to ensure you pick the perfect product!
Different categories may have specific return and exchange conditions:
| Product Category | Return (Defective) | Exchange | Conditions |
|---|---|---|---|
| 🩺 Veterinary Medicines | ✅ Yes | ⚠️ Conditional | Only if sealed; prescription items non-returnable once opened |
| 🍖 Pet Food & Treats | ✅ Yes | ✅ Yes | Must be unopened with intact seal |
| 💊 Supplements & Vitamins | ✅ Yes | ✅ Yes | Original packaging required, must be sealed |
| 🧴 Grooming Products | ✅ Yes | ✅ Yes | Unused and unopened only |
| 🦮 Accessories & Toys | ✅ Yes | ✅ Yes | Must be unused, in original packaging |
| 🎄 Collars, Leashes & Harnesses | ✅ Yes | ✅ Yes | Size exchanges allowed if unused |
| 🛏️ Pet Beds & Furniture | ✅ Yes | ⚠️ Conditional | Must be unused, clean, and in original packaging |
| 💉 Veterinary Equipment | ✅ Yes | ❌ No | Sterile items are non-exchangeable |
Follow these simple steps to initiate a return or exchange:
Contact us within 48 hours of delivery via WhatsApp at +91-7980359838 or email contact@petparivaar.com with your order number and a clear description of the issue.
Send clear photos or a short video showing the defect, damage, or wrong product. Include photos of the packaging and shipping label.
Our team will review your request within 24 hours and confirm whether the return/exchange is approved. We'll provide you with next steps.
Once approved, pack the product securely in its original packaging and ship it back. We'll arrange pickup or provide a return shipping address. Return shipping is free for defective products.
After we receive and inspect the returned product, we'll process your refund or ship the replacement within 5–7 business days.
Refunds are issued for approved returns of defective products only.
⚠️ Important: Shipping charges (if any) are non-refundable unless the return is due to our error (wrong product shipped, defective product, etc.). Original delivery charges will be refunded for defective product returns.
Refunds will be processed to the original payment method used during purchase. For COD orders, you may choose between:
You may cancel your order at any time before it has been shipped.
💡 Quick Cancel: To cancel quickly, reach us on WhatsApp at +91-7980359838 with your order number. The sooner you contact us, the better the chances of cancellation before dispatch.
Our pet care team is here to help you with any return, exchange, or refund queries.
